Frequently asked questions

Do my customers need to install anything?

No. Buyers and tenants chat with you on WhatsApp exactly as they already do — there's no new app or link for them.

Does it work in Arabic?

Yes. Reeply understands and replies in both English and Arabic, and follows the language your customer is writing in.

Will the AI make up prices or availability?

No. It answers only from your own material — the properties you add and the documents you upload to your knowledge base. Prices and sizes are quoted from the property record itself, not written from memory. If it doesn't have the answer, it says so or hands the conversation to an agent instead of guessing.

When does a human take over?

Whenever it matters — a viewing or booking, a negotiation, a sensitive question, or when the customer asks for a person. A booking is only confirmed after an agent approves it. See AI lead qualification.

Can I keep using WhatsApp on my phone?

Yes — connect with Coexistence and your team keeps chatting from the WhatsApp Business app while Reeply works the same number. See Connect WhatsApp.

Is my data private?

Each workspace is strictly isolated from every other, access is role-based, and WhatsApp credentials are encrypted. You can erase any contact or your whole workspace at any time — see Delete your data and our Privacy Policy.

How much does it cost?

Pricing is built around your team size and how many conversations you handle — agreed up front, billed monthly in AED, no setup fees. Email contact@mudarie.com and we'll put together a plan, usually the same day.

Still need help?

Reach us at support@mudarie.com — we're happy to help you get set up.